Changing the access code can be relatively simple but it depends on your
setup.  If you use MGCP for your gateways you only have to change the route
patterns.  If you use H.323 (or SRST) you will also have to change dial
peers on the gateways.  Other places you may need to make changes are IP
services (fast dials allow you to specify the access code), Unity
restriction patterns, user speed dials, dial-from-outlook dialing rules, fax
machine speed dials.

On 3/30/07, Miller, Steve <MillerS@dicksteinshapiro.com> wrote:
>
>  That's good thinking.  Of the 100 calls in 3 months, there were 57
> different users who dialed 911 and the ones who did it more than once,
> usually did it one call after another and then corrected their mistake.  W
as
> it difficult to change the access code?
>
>
> Steve Miller
> Telecom Engineer
> Dickstein Shapiro LLP
> 1825 Eye Street NW | Washington, DC 20006
> Tel (202) 420-3370 Fax (202)-330-5607
> millers@dicksteinshapiro.com
>
>
>  ------------------------------
> *From:* cisco-voip-bounces@puck.nether.net [mailto:
> cisco-voip-bounces@puck.nether.net] *On Behalf Of *Kris Seraphine
> *Sent:* Friday, March 30, 2007 10:09 AM
> *To:* Jerri Robbins
> *Cc:* cisco-voip@puck.nether.net
> *Subject:* Re: [cisco-voip] Quick Question About 911 Policy - Please
> Respond -Quick Response
>
> We ended up switch the access code to 8 to cut down on false dials but 20
> to 30 911 calls a month for only 100 users seems extreme.   Do you have
> anyone using  the dial from outlook plugin?  I've had situations where a
> customer deploys it and an employee configures dialing rules incorrectly
> causing a bunch of 911 calls.  You may also want to do a CDR search for 91
1
> calls and see if the bulk of them are coming from the same source.
>
> On 3/30/07, Jerri Robbins <jrobbins@mercurypay.com> wrote: 
e intended recipient or person responsible for delivering this confidential 
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>
>
> --
> kris seraphine
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--
kris seraphine

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