Hello.

 

I have a remote site whose cisco phones sit behind an existing Avaya
pbx.  Calls are placed / received between the pbx and a cisco 3825 via
T1 cross over cable.  This works fine.  However, whenever a call placed
from the pbx to an IP phone covers to unity voice mail, Unity can not be
heard although it appears to answer. (the call connects).  Unity is
located remotely, however IP to IP calls work fine when covering to VM
for the same phone.  Anyone have any ideas?    

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Check routing with Unity.  Does it have the correct default gateway?
Does the default gateway have a route to the phones?  Can the phones
ping unity?

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Countryman,
Edward
Sent: Tuesday, April 24, 2007 10:02 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] One way Unity Audio Issue



Hello.

 

I have a remote site whose cisco phones sit behind an existing Avaya
pbx.  Calls are placed / received between the pbx and a cisco 3825 via
T1 cross over cable.  This works fine.  However, whenever a call placed
from the pbx to an IP phone covers to unity voice mail, Unity can not be
heard although it appears to answer. (the call connects).  Unity is
located remotely, however IP to IP calls work fine when covering to VM
for the same phone.  Anyone have any ideas?    

________________________________

Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee,
you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you. 

[ Post a follow-up to this message ]

Thank you everyone for your input.  Just to close this out I wanted to
provide the solution.

 

Apparently the 3825 "loopback" IP was not set up to route correctly
between my Unity server and the remote 3825.  (The WAN, and port side
IP's worked, but apparently the voice pieces needs the loopback address
on the 3825 to route.  

 

Once this was added, the problem vanished.  Again, thank you everyone
for the help!

________________________________

From: Carter, Bill [mailto:bcarter@sentinel.com] 
Sent: Wednesday, April 25, 2007 2:01 AM
To: Countryman, Edward; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] One way Unity Audio Issue

 

Check routing with Unity.  Does it have the correct default gateway?
Does the default gateway have a route to the phones?  Can the phones
ping unity?

 

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Countryman,
Edward
Sent: Tuesday, April 24, 2007 10:02 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] One way Unity Audio Issue

Hello.

 

I have a remote site whose cisco phones sit behind an existing Avaya
pbx.  Calls are placed / received between the pbx and a cisco 3825 via
T1 cross over cable.  This works fine.  However, whenever a call placed
from the pbx to an IP phone covers to unity voice mail, Unity can not be
heard although it appears to answer. (the call connects).  Unity is
located remotely, however IP to IP calls work fine when covering to VM
for the same phone.  Anyone have any ideas?    

________________________________

Disclaimer: This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the designated
addressee(s) named above only. If you are not the intended addressee,
you are hereby notified that you have received this communication in
error and that any use or reproduction of this email or its contents is
strictly prohibited and may be unlawful. If you have received this
communication in error, please notify us immediately by replying to this
message and deleting it from your computer. Thank you. 

[ Post a follow-up to this message ]