Hello

we try to set up a queue for our Attendant Console. However, we cant find th
e
drop-down menues described in the cisco manual "Cisco CallManager Features a
nd
Services Guide":

While in the queue, the callers receive music on hold if you have chosen an
audio source from the Network Hold Audio Source and the User Hold MOH Audio
Source drop-down list boxes in the Device Pool window.

Has anyone an idea where we have to set the audiosource for the queue?

Thanks Reto

[ Post a follow-up to this message ]

If you click on System -> Device Pool and open a device pool, you will
see the Network Hold MOH and User Hold MOH Audio source settings there.
So if you want the attendant console queue to have a different MOH
playing than the rest of your users, you will want to give it a device
pool of its own.

We have a wav file where we pasted in "Please continue to hold for the
next available operator" ever 30 seconds.  The only problem with the
queue is you cannot have an initial greeting play before the caller gets
MoH unless you route it through Unity or IPCC first.

-Patrick
-----------------------------------------------------------------------
Date: Fri, 27 Apr 2007 16:58:18 +0200
From: voip@mrga.ch
Subject: [cisco-voip] Attendant Console and Queue
To: cisco-voip@puck.nether.net
Message-ID: <1177685898.46320f8a9517d@www.mail2web.ch>
Content-Type: text/plain; charset=ISO-8859-1

Hello

we try to set up a queue for our Attendant Console. However, we cant
find the drop-down menues described in the cisco manual "Cisco
CallManager Features and Services Guide":

While in the queue, the callers receive music on hold if you have chosen
an audio source from the Network Hold Audio Source and the User Hold MOH
Audio Source drop-down list boxes in the Device Pool window.

Has anyone an idea where we have to set the audiosource for the queue?

Thanks Reto

[ Post a follow-up to this message ]

Hi Patrick

with Callmanager 4.2(3) you have to configure Common Profile an no longer
the Device Pool. cisco split up the settings from the Device Pool. The
Setting for the Device are still there. However other setting are located in
the commom profile.
You can not set Network Hold MOH and User Hold MOH Audio in the Device Pool
anymore. So you have to set it in the Common Profile settings. Then you have
to apply the Commen Profile to the (attendant) Pilot Point and it worked.
(Never trust a cisco Manual)

Thanks for your help
Reto
----- Original Message -----
From: "Patrick Mowry" <pmowry@getgds.com>
To: <voip@mrga.ch>
Cc: <cisco-voip@puck.nether.net>
Sent: Friday, April 27, 2007 5:56 PM
Subject: RE: [cisco-voip] Attendant Console and Queue


If you click on System -> Device Pool and open a device pool, you will
see the Network Hold MOH and User Hold MOH Audio source settings there.
So if you want the attendant console queue to have a different MOH
playing than the rest of your users, you will want to give it a device
pool of its own.

We have a wav file where we pasted in "Please continue to hold for the
next available operator" ever 30 seconds.  The only problem with the
queue is you cannot have an initial greeting play before the caller gets
MoH unless you route it through Unity or IPCC first.

-Patrick
-----------------------------------------------------------------------
Date: Fri, 27 Apr 2007 16:58:18 +0200
From: voip@mrga.ch
Subject: [cisco-voip] Attendant Console and Queue
To: cisco-voip@puck.nether.net
Message-ID: <1177685898.46320f8a9517d@www.mail2web.ch>
Content-Type: text/plain; charset=ISO-8859-1

Hello

we try to set up a queue for our Attendant Console. However, we cant
find the drop-down menues described in the cisco manual "Cisco
CallManager Features and Services Guide":

While in the queue, the callers receive music on hold if you have chosen
an audio source from the Network Hold Audio Source and the User Hold MOH
Audio Source drop-down list boxes in the Device Pool window.

Has anyone an idea where we have to set the audiosource for the queue?

Thanks Reto

[ Post a follow-up to this message ]