hi
we have an urgent requirement for scce-nas .if anybody is interested
pl forward the mails asap.
Storage Competency Centre Engineer - (NAS/MSA)

Intermediate

Experience
=B7	6-7 years experience in service and support on on ISS Servers, MS
Clustering technology,
=B7	A relevant Storage Arrays technology & Brocade SAN Switches with
understanding of SAN hardware focused Enterprise / Mission Critical
environments.

Sophistication of customer interaction
=B7	Can coherently articulate the resolution for a given customer
problem or describe possible workarounds/solutions, in sympathy with
the customer's knowledge of the product.
=B7	Demonstrates keen customer focus and commitment to keep customer
informed of progress

Tech. Skills

=B7	Knowledge of Switch Technologies , (Brocade FC switches)
=B7	Broad technical knowledge of Clustered Windows
=B7	Affinity with software related support processes
=B7	Knowledge of attached and networked storage hardware and concepts
(SAN, Clustered NAS, DAS)
=B7	Understanding of SAN Technologies / Attatchment and connectivity ,
also Logfile collection and analysis procedures.
=B7	Knowledge of Linux as well as Clustered
Windows.
Experience with cisco FC switches as well as Brocade
=B7	Knowledge of Remote Support and Remote monitoring processes and
concepts (ISEE/C-Track)
=B7	A 'service and support' mind-set
=B7	Technical experience of Log-file / dump analysis for Switch products
and arrays.
=B7	Knowledge of the HPCS environment, tools and support processes
=B7	Education/ Certification

=B7	Has completed and is proficient in: Installation and Configuration
of Enterprise Backup Solutions based on Veritas Netbackup, Backup
Exec, EMC Legato
=B7	Has completed and is proficient in Installing/Integrating Libraries,
Jukeboxes in EBS Environments
=B7	Is proficient in Storage Area Network Environments.

Education/ Certification
BE/BCA/BSc/Diploma

Key Responsibilities

=B7	Provide HP customers & Engineers troubleshooting & support in the
areas of HP MSA Storage Array, NAS, Brocade & eventually cisco SAN
switch technologies & related Software applications etc.
=B7	Provide leadership in technical problem management and the
resolution of all issues, working closely with end customers and HP
remote and field support staff.
=B7	Develop action plans to investigate and resolve complex issues/
problems and clearly communicate these to engineers, customers and/or
relevant managers;
=B7	Participate in after-hours remote support rosters;
=B7	Identify and contribute to projects to improve product support,
customer satisfaction and team efficiency;
=B7	Be aware of, and contribute to the improvement of, team performance
as measured in the team Business Fundamentals Tables (BFT).
=B7	Technical writing skills will be required to publish Issue
resolution documents
=B7	Required to communicate effectively with Technical and Non-Technical
stakeholders and should have the ability to drive the conversation/
discussion
=B7	Must be able to interact with colleagues from different countries
and background (own team,members of SC and Product Divisions)

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