Re: callout systems and emergency

Soon as the CTI Port gets a connected message is starts playing the
message.  So while the VM greeting is playing the message is playing.
If the greeting is 15 seconds long and your message is only 15 seconds
long then they never get the message.

You can have it play the message 3 times to help with this but then they
get a voice mail that has the middle of the second time through and the
last time through.  Didn't seem very professional to me.

Scott

________________________________

From: Lelio Fulgenzi [mailto:lelio@uoguelph.ca] 
Sent: Tuesday, June 26, 2007 8:11 AM
To: Voll, Scott; Ed Leatherman
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] callout systems and emergency
communicationssolutions

why doesn't it play nice?  what happens?

------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * university of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo buffalo."
WJR

----- Original Message ----- 

From: Voll, Scott <mailto:Scott.Voll@wesd.org>  

To: Ed Leatherman <mailto:ealeatherman@gmail.com>  ; Lelio
Fulgenzi <mailto:lelio@uoguelph.ca>  

Cc: cisco-voip@puck.nether.net 

Sent: Tuesday, June 26, 2007 11:08 AM

Subject: RE: [cisco-voip] callout systems and emergency
communicationssolutions

IPCelerate's does not play nicely with VM / answering machines.

We use School Messenger which ties directly in with Call
Manager; you use your current PSTN so you don't have to buy new
circuits.  They also offer a hosted solution.

Scott

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Ed Leatherm
Sent: Tuesday, June 26, 2007 8:06 AM
To: Lelio Fulgenzi
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] callout systems and emergency
communicationssolutions

I sat in on a product presentation for Verizon's hosted solution
a couple weeks ago, looked pretty full featured and they were pushing it
for more than just emergency use. No idea on price yet. I'm supposed to
see another one from IBM next week... didnt know IBM was even in that
business. We're still looking at things ourselves. 

If you are looking to run your own, IPCelerate's product has a
callout feature that comes with the standard license. Nice thing about
the hosted solutions is you don't need to worry about your PSTN trunk
capacity. 

On 6/26/07, Lelio Fulgenzi <lelio@uoguelph.ca> wrote:

I'm regretting deleting all those call-call emails about
emergency communications right about now.

I've been asked to provide some preliminary solutions for
budgetary reasons. Can anyone share some of the products they use? And
approximate cost if you have that?

Thanks, Lelio

------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * university of Guelph * Guelph, Ontario
N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)

 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"Buffalo buffalo Buffalo buffalo buffalo buffalo Buffalo
buffalo."      WJR

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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 