Good morning everyone

we have a CM 4.2(3) and set up the queue for our Attendant console user. So 
if
all lines are busy, the next caller comes to the queue, where an announcemen
t
from MOH is played.
Now the only problem is, the announcement does not start from the beginning 
for
the second, third,... caller in the queue.
Is there a way to start the announcment from the beginning for every caller?

Thanks for help
Reto

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I'm guessing you're using Multicast.

I would think if you used Unicast MOH then it should start at the
beginning.

Scott

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Reto Gassmann
Sent: Tuesday, June 26, 2007 11:12 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MOH Attendant Console

Good morning everyone

we have a CM 4.2(3) and set up the queue for our Attendant console user.
So if
all lines are busy, the next caller comes to the queue, where an
announcement
from MOH is played.
Now the only problem is, the announcement does not start from the
beginning for
the second, third,... caller in the queue.
Is there a way to start the announcment from the beginning for every
caller?

Thanks for help
Reto


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cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[ Post a follow-up to this message ]

Hi,

Im not sure if paging is available in CCM, previously I've done this by
using cisco 7940's and designating the second line as an auto-answer
line (which has to be done on the handset itself) and then using
asterisk and some magic in the dialplan to send the call out to the
phones.

It's dodgy-plus-plus, but I had a customer that demanded paging work and
at the time it was the only solution.

Regards,

Daniel

-----Original Message-----
From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Reto Gassmann
Sent: Wednesday, 27 June 2007 2:12 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] MOH Attendant Console

Good morning everyone

we have a CM 4.2(3) and set up the queue for our Attendant console user.
So if
all lines are busy, the next caller comes to the queue, where an
announcement
from MOH is played.
Now the only problem is, the announcement does not start from the
beginning for
the second, third,... caller in the queue.
Is there a way to start the announcment from the beginning for every
caller?

Thanks for help
Reto


 ________________________________________
_______
cisco-voip mailing list
cisco-voip@puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

[ Post a follow-up to this message ]

Hi Scott

I changed my MOH to Multicast and it got a bit better. I now the first two
callers hear the MOH from the beginning. The third caller joins the then the
first stream. So it looks like there are only two streams available.

Thanks for help
Reto

Zitat von "Voll, Scott" <Scott.Voll@wesd.org>:

> I'm guessing you're using Multicast.
>
> I would think if you used Unicast MOH then it should start at the
> beginning.
>
> Scott
>
> -----Original Message-----
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Reto Gassmann
> Sent: Tuesday, June 26, 2007 11:12 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] MOH Attendant Console
>
> Good morning everyone
>
> we have a CM 4.2(3) and set up the queue for our Attendant console user.
> So if
> all lines are busy, the next caller comes to the queue, where an
> announcement
> from MOH is played.
> Now the only problem is, the announcement does not start from the
> beginning for
> the second, third,... caller in the queue.
> Is there a way to start the announcment from the beginning for every
> caller?
>
> Thanks for help
> Reto
>
>
>  ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

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