Hi

 

Does anyone know how one can select the specific MOH used for an IPCC
express customer service Queue script. I have more than on script
application and currently the scripts all use the default call manager
MOH -- SampleAudio source. If possible I would like to use a different
hold music on one of the script applications when callers go on hold.
I tried changing the MOH source on the call manager side under the cti
routepoint linking to the scripts jtapi trigger point but this did not
seem to make a difference.

 

In the scripts under the hold step - also - no parameters to specify a
specific MOH file.

 

 

Any help will be appreciated



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Two options for you:

Change the user hold audio source of the CTI Ports (not the route point). If
you are using IPCCX 4.x, you change this in the JTAPI call control group
configuration. Or I guess you could put those CTI ports in a different
device pool that has your desired music already configured.

or instead of putting the caller on hold just play the music file you want
as either a prompt or a prompt within a menu. Another email about doing it
this way just passed through this list within the past day or 2.

hope that helps

On 7/20/07, Erik Erasmus (E) <ErasmuE4@telkom.co.za> wrote:
>
>  Hi
>
>
>
> Does anyone know how one can select the specific MOH used for an IPCC
> express customer service Queue script. I have more than on script
> application and currently the scripts all use the default call manager MOH
> -- SampleAudio source. If possible I would like to use a different hold
> music on one of the script applications when callers go on hold. I tried
> changing the MOH source on the call manager side under the cti routepoint
> linking to the scripts jtapi trigger point but this did not seem to make a
> difference.
>
>
>
> In the scripts under the hold step – also – no parameters to specify a
> specific MOH file.
>
>
>
>
>
> Any help will be appreciated
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> This e-mail and its contents are subject to the Telkom SA Limited
> e-mail legal notice available at
> http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
>  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~
>
>  ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>


-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations

[ Post a follow-up to this message ]

Hi Chris

 

Ok. I have two groups of cti ports - do you mean I have to go and on
each cti port per group select the MOH file. If this is the case - I
will try and use the common profile functionality so that I can change
it once for all ports in a group.

 

Will try 

 

 

Regards

erik

 

________________________________

From: Clouse, Chris [mailto:chris.clouse@berbee.com] 
Sent: Friday, July 20, 2007 1:34 PM
To: Erik Erasmus (E)
Subject: RE: [cisco-voip] ipcc express MOH selection

 

You either need to play a WAV file directly or you need to break up
your CTI ports in CallManager into two groups and assign different MOH
files there.

 

Christopher Clouse, CCNP CCDP CCVP MCP Network+

 

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Friday, July 20, 2007 5:06 AM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] ipcc express MOH selection

 

Hi

 

Does anyone know how one can select the specific MOH used for an IPCC
express customer service Queue script. I have more than on script
application and currently the scripts all use the default call manager
MOH -- SampleAudio source. If possible I would like to use a different
hold music on one of the script applications when callers go on hold.
I tried changing the MOH source on the call manager side under the cti
routepoint linking to the scripts jtapi trigger point but this did not
seem to make a difference.

 

In the scripts under the hold step - also - no parameters to specify a
specific MOH file.

 

 

Any help will be appreciated

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This e-mail and its contents are subject to the Telkom SA Limited
e-mail legal notice available at 
http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
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