Anyone Running Arc Console?

 

Does it take a Server or is it just running on the receptionist PC?  Are
you integrated with AD?  What version of CM are you using?  

 

Thanks

 

Scott

 

 

[ Post a follow-up to this message ]

We have arc running internally with cm 4.1(3), ldap synch is enabled.
We have a extra server.
We also have it running with 4.2(3) and 5.1(2) at customers. Both use
seperate servers (one actually will have a failover config).
Anything specific you are looking for?
Supposedly with the cisco Attendant Console Bundles (Business and
Department) a install on the client pc is supported. What we have
seen is, that ARC uses very few resources, so this should be
possible. But caveats of course apply (receptionist turns off pc->no
more queueing, no break hours night service etc.)

regards
bernhard

[ Post a follow-up to this message ]

> Anyone Running Arc Console?

> Does it take a Server or is it just running on the receptionist PC?



We are running it for several customers with CM 4.x and 5.x. The Arc
Enterprise product requires a server and an additional back-end SQL Server
to operate. The Arc Department and Business Console don't require any back
end servers but are limited in the number of users and the add-on products
you can tie to it.



B.

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You need a server.. 2 for redundancy plus the console pc's
 
http://www.arcsolutions.com
 


________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Brett Looney
Sent: Monday, 30 July 2007 11:19 AM
To: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Arc Console



> Anyone Running Arc Console?

> Does it take a Server or is it just running on the receptionist PC?

 

We are running it for several customers with CM 4.x and 5.x. The Arc
Enterprise product requires a server and an additional back-end SQL
Server to operate. The Arc Department and Business Console don't require
any back end servers but are limited in the number of users and the
add-on products you can tie to it.

 

B. 

 

[ Post a follow-up to this message ]

Believe it or not.... I'm just looking for more notes per users and I
don't see that AC can do this.

We are AD integrated and we get department, first and last name and DN
but each person needs notes to who to call if not available.  They are
still using the old PBX software for the notes and then using AC for
call control but Admin would like to see the old software go completely
away.

Ideas?

Scott

-----Original Message-----
From: Bernhard Albler [mailto:balbler@nts.at]
Sent: Sunday, July 29, 2007 2:04 PM
To: Voll, Scott
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Arc Console

We have arc running internally with cm 4.1(3), ldap synch is enabled.
We have a extra server.
We also have it running with 4.2(3) and 5.1(2) at customers. Both use
seperate servers (one actually will have a failover config).
Anything specific you are looking for?
Supposedly with the cisco Attendant Console Bundles (Business and
Department) a install on the client pc is supported. What we have
seen is, that ARC uses very few resources, so this should be
possible. But caveats of course apply (receptionist turns off pc->no
more queueing, no break hours night service etc.)

regards
bernhard

[ Post a follow-up to this message ]