Let me add that I just found out when the speakerphone cuts out, so does the
ringer.



Jeremy Rogers

Senior VoIP Engineer

Warner Music Group

_____

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Rogers, Jeremy
(WMG)
Sent: Tuesday, August 07, 2007 3:03 PM
To: cisco-voip@puck.nether.net
Subject: [cisco-voip] Speakerphone cuts out



I have a user who is having a random issue.  He has an IP phone at his house
behind a hardware firewall.  On occasion he said the speakerphone would cut
out and that there was barely any sound coming out, but if he picked up the
receiver he could hear fine.  We thought it was a VPN issue, but the same
thing just happened to his office phone.  Has anyone seen this before?



Jeremy Rogers

Senior VoIP Engineer

Warner Music Group

[ Post a follow-up to this message ]

Do you see anything odd in CCM traces?

What about the phone status page?

Do you see any abnormalities on the diagnostic page
for the phone? [question mark button twice during
conversation]

Any dropped packets?


--- "Rogers, Jeremy (WMG)" <Jeremy.Rogers@wmg.com>
wrote:

> Let me add that I just found out when the
> speakerphone cuts out, so does the
> ringer.
>
>
>   _____
>
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On
> Behalf Of Rogers, Jeremy
> (WMG)
> Sent: Tuesday, August 07, 2007 3:03 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Speakerphone cuts out
>
>
>
> I have a user who is having a random issue.  He has
> an IP phone at his house
> behind a hardware firewall.  On occasion he said the
> speakerphone would cut
> out and that there was barely any sound coming out,
> but if he picked up the
> receiver he could hear fine.  We thought it was a
> VPN issue, but the same
> thing just happened to his office phone.  Has anyone
> seen this before?
>
>
>
> Jeremy Rogers
>
> Senior VoIP Engineer
>
> Warner Music Group
>



 ________________________________________
____________________________________
________
Shape Yahoo! in your own image.  Join our Network Research Panel today!   http://s
urveylink.yahoo.com..._invite.asp?a=7

[ Post a follow-up to this message ]

No dropped packets, no errors on the diagnostics page.  I don't see anything
in the traces.  I can hear him talking into the mic, but the speaker is not
working on his end.

Jeremy Rogers
Senior VoIP Engineer
Warner Music Group
75 Rockefeller Plaza
New York, NY 10019
212-275-2183
-----Original Message-----
From: Paul Choi [mailto:asobihoudai@yahoo.com]
Sent: Tuesday, August 07, 2007 4:13 PM
To: Rogers, Jeremy (WMG); cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] FW: Speakerphone cuts out

Do you see anything odd in CCM traces?

What about the phone status page?

Do you see any abnormalities on the diagnostic page
for the phone? [question mark button twice during
conversation]

Any dropped packets?


--- "Rogers, Jeremy (WMG)" <Jeremy.Rogers@wmg.com>
wrote:

> Let me add that I just found out when the
> speakerphone cuts out, so does the
> ringer.
>
>
>   _____
>
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On
> Behalf Of Rogers, Jeremy
> (WMG)
> Sent: Tuesday, August 07, 2007 3:03 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Speakerphone cuts out
>
>
>
> I have a user who is having a random issue.  He has
> an IP phone at his house
> behind a hardware firewall.  On occasion he said the
> speakerphone would cut
> out and that there was barely any sound coming out,
> but if he picked up the
> receiver he could hear fine.  We thought it was a
> VPN issue, but the same
> thing just happened to his office phone.  Has anyone
> seen this before?
>
>
>
> Jeremy Rogers
>
> Senior VoIP Engineer
>
> Warner Music Group
>




 ________________________________________
____________________________________
________
Shape Yahoo! in your own image.  Join our Network Research Panel today!
http://surveylink.yahoo.com/gmrs/ya..._invite.asp?a=7

[ Post a follow-up to this message ]

What kind of speakerphone?  I had to troubleshoot a similar issue.  The
problem was the default gain and attenuation setting of the particular
speaker phone (Polycom) were not compatible with the cisco AS5400.  I had to
make adjustments on the Polycom so the center clipper values matched better.
Otherwise, it's "choppy audio".



From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Rogers, Jeremy
(WMG)
Sent: Tuesday, August 07, 2007 1:31 PM
To: 'Paul Choi'; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] FW: Speakerphone cuts out



No dropped packets, no errors on the diagnostics page.  I don't see anything
in the traces.  I can hear him talking into the mic, but the speaker is not
working on his end.

Jeremy Rogers
Senior VoIP Engineer
Warner Music Group
75 Rockefeller Plaza
New York, NY 10019
212-275-2183
-----Original Message-----
From: Paul Choi [mailto:asobihoudai@yahoo.com]
Sent: Tuesday, August 07, 2007 4:13 PM
To: Rogers, Jeremy (WMG); cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] FW: Speakerphone cuts out

Do you see anything odd in CCM traces?

What about the phone status page?

Do you see any abnormalities on the diagnostic page
for the phone? [question mark button twice during
conversation]

Any dropped packets?



--- "Rogers, Jeremy (WMG)" <Jeremy.Rogers@wmg.com>
wrote:

> Let me add that I just found out when the
> speakerphone cuts out, so does the
> ringer.
>
>
>   _____
>
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net] On
> Behalf Of Rogers, Jeremy
> (WMG)
> Sent: Tuesday, August 07, 2007 3:03 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Speakerphone cuts out
>
>
>
> I have a user who is having a random issue.  He has
> an IP phone at his house
> behind a hardware firewall.  On occasion he said the
> speakerphone would cut
> out and that there was barely any sound coming out,
> but if he picked up the
> receiver he could hear fine.  We thought it was a
> VPN issue, but the same
> thing just happened to his office phone.  Has anyone
> seen this before?
>
>
>
> Jeremy Rogers
>
> Senior VoIP Engineer
>
> Warner Music Group
>




 ________________________________________
____________________________________
________
Shape Yahoo! in your own image.  Join our Network Research Panel today!
http://surveylink.yahoo.com/gmrs/ya..._invite.asp?a=7

[ Post a follow-up to this message ]

This is just a 7960 plugged into a POE 4507 switch.



Jeremy Rogers

Senior VoIP Engineer

Warner Music Group

75 Rockefeller Plaza

New York, NY 10019

212-275-2183

_____

From: Mark Holloway [mailto:mh@markholloway.com]
Sent: Tuesday, August 07, 2007 4:50 PM
To: Rogers, Jeremy (WMG); 'Paul Choi'; cisco-voip@puck.nether.net
Subject: RE: [cisco-voip] FW: Speakerphone cuts out



What kind of speakerphone?  I had to troubleshoot a similar issue.  The
problem was the default gain and attenuation setting of the particular
speaker phone (Polycom) were not compatible with the cisco AS5400.  I had to
make adjustments on the Polycom so the center clipper values matched better.
Otherwise, it's "choppy audio".



From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Rogers, Jeremy
(WMG)
Sent: Tuesday, August 07, 2007 1:31 PM
To: 'Paul Choi'; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] FW: Speakerphone cuts out



No dropped packets, no errors on the diagnostics page.  I don't see anything
in the traces.  I can hear him talking into the mic, but the speaker is not
working on his end.

Jeremy Rogers
Senior VoIP Engineer
Warner Music Group
75 Rockefeller Plaza
New York, NY 10019
212-275-2183
-----Original Message-----
From: Paul Choi [mailto:asobihoudai@yahoo.com <mailto:asobihoudai@yahoo.
com>
]
Sent: Tuesday, August 07, 2007 4:13 PM
To: Rogers, Jeremy (WMG); cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] FW: Speakerphone cuts out

Do you see anything odd in CCM traces?

What about the phone status page?

Do you see any abnormalities on the diagnostic page
for the phone? [question mark button twice during
conversation]

Any dropped packets?



--- "Rogers, Jeremy (WMG)" <Jeremy.Rogers@wmg.com>
wrote:

> Let me add that I just found out when the
> speakerphone cuts out, so does the
> ringer.
>
>
>   _____
>
> From: cisco-voip-bounces@puck.nether.net
> [mailto:cisco-voip-bounces@puck.nether.net
<mailto:cisco-voip-bounces@puck.nether.net> ] On
> Behalf Of Rogers, Jeremy
> (WMG)
> Sent: Tuesday, August 07, 2007 3:03 PM
> To: cisco-voip@puck.nether.net
> Subject: [cisco-voip] Speakerphone cuts out
>
>
>
> I have a user who is having a random issue.  He has
> an IP phone at his house
> behind a hardware firewall.  On occasion he said the
> speakerphone would cut
> out and that there was barely any sound coming out,
> but if he picked up the
> receiver he could hear fine.  We thought it was a
> VPN issue, but the same
> thing just happened to his office phone.  Has anyone
> seen this before?
>
>
>
> Jeremy Rogers
>
> Senior VoIP Engineer
>
> Warner Music Group
>




 ________________________________________
____________________________________
________
Shape Yahoo! in your own image.  Join our Network Research Panel today!
http://surveylink.yahoo.com/gmrs/ya..._invite.asp?a=7
<http://surveylink.yahoo.com/gmrs/ya..._invite.asp?a=7>

[ Post a follow-up to this message ]

Make sure his hand set is not coming off hook slightly, i.e. if he bumps
the desk or something. If you start speakerphone w/ the handset down,
and then if the handset lifts, speakerphone will become disabled but the
call will still be connected. He won't hear anything since audio is now
flowing from the handset, but you will likely still hear him since the
handset will pick him up as he talks. It's easy enough to verify, when
it happens, ask him if his speakerphone button goes dark (i.e., isn't
lit anymore).
 
Louis

________________________________

From: cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of Rogers, Jeremy
(WMG)
Sent: Tuesday, August 07, 2007 3:31 PM
To: 'Paul Choi'; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] FW: Speakerphone cuts out



No dropped packets, no errors on the diagnostics page.  I don't see
anything in the traces.  I can hear him talking into the mic, but the
speaker is not working on his end.

Jeremy Rogers 
Senior VoIP Engineer 
Warner Music Group 
75 Rockefeller Plaza 
New York, NY 10019 
212-275-2183 
-----Original Message----- 
From: Paul Choi [mailto:asobihoudai@yahoo.com] 
Sent: Tuesday, August 07, 2007 4:13 PM 
To: Rogers, Jeremy (WMG); cisco-voip@puck.nether.net 
Subject: Re: [cisco-voip] FW: Speakerphone cuts out 

Do you see anything odd in CCM traces? 

What about the phone status page? 

Do you see any abnormalities on the diagnostic page 
for the phone? [question mark button twice during 
conversation] 

Any dropped packets? 


--- "Rogers, Jeremy (WMG)" <Jeremy.Rogers@wmg.com> 
wrote: 

> Let me add that I just found out when the 
> speakerphone cuts out, so does the 
> ringer. 
> 
>  
>   _____  
> 
> From: cisco-voip-bounces@puck.nether.net 
> [mailto:cisco-voip-bounces@puck.nether.net] On 
> Behalf Of Rogers, Jeremy 
> (WMG) 
> Sent: Tuesday, August 07, 2007 3:03 PM 
> To: cisco-voip@puck.nether.net 
> Subject: [cisco-voip] Speakerphone cuts out 
> 
>  
> 
> I have a user who is having a random issue.  He has 
> an IP phone at his house 
> behind a hardware firewall.  On occasion he said the 
> speakerphone would cut 
> out and that there was barely any sound coming out, 
> but if he picked up the 
> receiver he could hear fine.  We thought it was a 
> VPN issue, but the same 
> thing just happened to his office phone.  Has anyone 
> seen this before? 
> 
>  
> 
> Jeremy Rogers 
> 
> Senior VoIP Engineer 
> 
> Warner Music Group 
> 



 
 ________________________________________
________________________________
____________ 
Shape Yahoo! in your own image.  Join our Network Research Panel today!
http://surveylink.yahoo.com/gmrs/ya..._invite.asp?a=7 

[ Post a follow-up to this message ]

We had a similar issue. Which firmware is currently installed on the
phone? We encountered this behavior after updating a CCM 4.3 with the
newest service release (4.2(3)SR2b) which also contained a devicepack
newer than 4.2(3.20).

 

In our lab we could reproduce this behavior. The following occurred in
conjunction with the pickup function. If the user presses the pickup
button and immediately lifts the headset, he will not hear the other
side speaking, but the other party hears loud and clear. If the user
presses the pickup button and waits for the display to come ready, means
showing all information, the phone is ringing for one time and he now
lifts the headset everything works fine. The behavior of the phone is
completely different with an older firmware version.

 

Best regards

 

 

S. Pioch

badenIT GmbH

 

> From: cisco-voip-bounces@puck.nether.net 

> [mailto:cisco-voip-bounces@puck.nether.net] On 

> Behalf Of Rogers, Jeremy 

> (WMG) 

> Sent: Tuesday, August 07, 2007 3:03 PM 

> To: cisco-voip@puck.nether.net 

> Subject: [cisco-voip] Speakerphone cuts out 

> 

>  

> 

> I have a user who is having a random issue.  He has 

> an IP phone at his house 

> behind a hardware firewall.  On occasion he said the 

> speakerphone would cut 

> out and that there was barely any sound coming out, 

> but if he picked up the 

> receiver he could hear fine.  We thought it was a 

> VPN issue, but the same 

> thing just happened to his office phone.  Has anyone 

> seen this before? 

> 

>  

> 

> Jeremy Rogers 

> 

> Senior VoIP Engineer 

> 

> Warner Music Group 

> 

 

[ Post a follow-up to this message ]