Based on positive remarks from posters here, I'm in the process of trying to
sign up with voip.co.uk - but apparently they changed the rules on 1st
August - but *didn't* change their website to match, so I'm having great
difficulty in finding out what is really on offer.

Apparently you no longer get the first phone number for free - you have to
pay a £2 setup fee for *every* number, and you can no longer buy a year's
worth of 'UK option' for £20 - and can only buy it on a £2 per month basis.
Heaven only knows what else has changed! The relevant page of their website
is: http://www.voip.co.uk/res_products.html but when you actually sign up,
it an't quite like what it says.
For starters, you can't actually sign up on line - clicking on the Signup
button just brings up a page inviting you to send them an email or phone
them during office hours.

Once you've sent the required email, they create a 'basic' account for you
and send you the logon details so that you can customise it. That's not too
bad except that if you don't understand what some of the options mean, it
tells you to click the Help button at the top right. When you do that,
instead of displaying explanatory text, you get a dialogue screen inviting
you to send them a trouble ticket!

Anyone know what's going on? If this is one of the 'better' voip companies,
what are the rest like?
--
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored..
Messages sent to it may not be read for several weeks. PLEASE REPLY TO
NEWSGROUP!

[ Post a follow-up to this message ]

Not sure whats going on there!  They also say on that page its 5p a min
@ weekend for mobiles, another page on their site says it's 7p.

Looks like they have temporarily disabled automatic sign ups on their
site..... maybe having some security/ database problems.


Maybe email them or call them?.... Or sign up for another supplier..... 

[ Post a follow-up to this message ]

On Thu, 9 Aug 2007 19:38:04 +0100, "Roger Mills"
<watt.tyler@googlemail.com> wrote:

>Based on positive remarks from posters here, I'm in the process of trying t
o
>sign up with voip.co.uk - but apparently they changed the rules on 1st
>August - but *didn't* change their website to match, so I'm having great
>difficulty in finding out what is really on offer.
>
>Apparently you no longer get the first phone number for free - you have to
>pay a £2 setup fee for *every* number, and you can no longer buy a year's
>worth of 'UK option' for £20 - and can only buy it on a £2 per month basis.
>Heaven only knows what else has changed! The relevant page of their website
>is: http://www.voip.co.uk/res_products.html but when you actually sign up,
>it an't quite like what it says.
>For starters, you can't actually sign up on line - clicking on the Signup
>button just brings up a page inviting you to send them an email or phone
>them during office hours.

Try ringing and speaking to Chris, great guy.

>Once you've sent the required email, they create a 'basic' account for you
>and send you the logon details so that you can customise it. That's not too
>bad except that if you don't understand what some of the options mean, it
>tells you to click the Help button at the top right. When you do that,
>instead of displaying explanatory text, you get a dialogue screen inviting
>you to send them a trouble ticket!
>
>Anyone know what's going on? If this is one of the 'better' voip companies,
>what are the rest like?

More expensive?

[ Post a follow-up to this message ]

In an earlier contribution to this discussion,
Paula Russell <networking%%@bbc.co>  wrote:

> On Thu, 9 Aug 2007 19:38:04 +0100, "Roger Mills"
> <watt.tyler@googlemail.com> wrote:
> 
>
> Try ringing and speaking to Chris, great guy.
>

Thanks. I actually already have a dialogue going with him on the ticketing
system, and I now find that he has replied to some of my questions - but his
reply hadn't also appeared as an email, so I didn't see it.

Seemingly they are in the process of re-jigging their offerings and
shouldn't really be signing up new customers until the process is complete -
so I'm sort of caught in the transition. Hopefully it will shortly sort
itself out.
--
Cheers,
Roger
______
Email address maintained for newsgroup use only, and not regularly
monitored.. Messages sent to it may not be read for several weeks.
PLEASE REPLY TO NEWSGROUP!

[ Post a follow-up to this message ]

Paula Russell wrote:
 
>
> More expensive?

Nah...

voipcheap.com gets my vote.
I use them for all 01, 02, 07 numbers daily from our shop.

[ Post a follow-up to this message ]

"Pete @ www.GymRatZ.co.uk" <gymratz@biggassmusclebuildingshop.gym> wrote in
message news:f9g1se$jhv$1@registered.motzarella.org...
> Paula Russell wrote:
> 
>
> Nah...
>
> voipcheap.com gets my vote.
> I use them for all 01, 02, 07 numbers daily from our shop.

I use them too. 01&02 effectivly free as long as you don't go over
300min/week
(which I never do) and the UK mobile calls we make (6.5ppm inc), nicely
bottoms
out the 11.60 euro (inc) credit at about 90 days. If I could only get VM
here, I
would ditch my BT line and pay nothing else, as my company pay for my
broadband.

--
Graham.
%Profound_observation%

[ Post a follow-up to this message ]

On Thu, 09 Aug 2007 22:44:36 +0100, "Pete @ www.GymRatZ.co.uk"
<gymratz@biggassmusclebuildingshop.gym> wrote:

>Paula Russell wrote:
> 
>
>Nah...
>
>voipcheap.com gets my vote.
>I use them for all 01, 02, 07 numbers daily from our shop.

Doesn't look too good

* Max 300 minutes per week of free calls, measured over the last 7
days and per unique IP address. Unused free minutes cannot be taken to
the following week(s). If limit is exceeded the normal rates apply
which are .8p pm.

on voip they are free or 2p connection, dependent on time of day up to
60mins, then just reconnect as often as you like. So how is voipcheap
better?

[ Post a follow-up to this message ]

On Thu, 9 Aug 2007 23:22:08 +0100, "Graham." <me@privacy.com> wrote:

>
>"Pete @ www.GymRatZ.co.uk" <gymratz@biggassmusclebuildingshop.gym> wrote in
>message news:f9g1se$jhv$1@registered.motzarella.org... 
>
>I use them too. 01&02 effectivly free as long as you don't go over
>300min/week

Very easy to do here. That's the total of free minutes to all numbers
as well, so I could do that in two days!

>(which I never do) and the UK mobile calls we make (6.5ppm inc),

Isn't 18185 cheaper at 6ppm?

> nicely
>bottoms
>out the 11.60 euro (inc) credit at about 90 days. If I could only get VM
>here, I
>would ditch my BT line and pay nothing else, as my company pay for my
>broadband.

If you are thinking of Virgin Media then don't go ditching anything or
you'll regret it.

[ Post a follow-up to this message ]

On Fri, 10 Aug 2007 07:28:15 +0100, Paula Russell
<networking%%@bbc.co> wrote:

>On Thu, 09 Aug 2007 22:44:36 +0100, "Pete @ www.GymRatZ.co.uk"
><gymratz@biggassmusclebuildingshop.gym> wrote:
> 
>
>Doesn't look too good
>
>* Max 300 minutes per week of free calls, measured over the last 7
>days and per unique IP address. Unused free minutes cannot be taken to
>the following week(s). If limit is exceeded the normal rates apply
>which are .8p pm.
>
>on voip they are free or 2p connection, dependent on time of day up to
>60mins, then just reconnect as often as you like. So how is voipcheap
>better?

2p is 2 p and 300 minutes = 5 hours Paula and I certainly do not spend
5 hrs a week on the phone during the daytime and providing you stick
within the 5 hrs you still keep your original credit providing you do
not make none geo calls. I have the ukvoip yearly UK bundle at 20.00
for the year plus voipcheap at 40.00 for the year  , at just over
£1.00 a week for all calls and line rental including internationa
calls for a whole year this is an ideal combination .

[ Post a follow-up to this message ]

On Fri, 10 Aug 2007 07:31:13 +0100, Paula Russell
<networking%%@bbc.co> wrote:


>If you are thinking of Virgin Media then don't go ditching anything or
>you'll regret it.

Why ? nothing wrong with my VM commection I have the XL 20 Mb and get
speeds just in excess of 20 Mb the voip calls are great over the VM
connection but I do know that it all depends on where you live
regarding the service you get with VM. This is my 3rd contract with VM
telewest Blueyonder call them what you will and for once I am more
than satisfied with the service and do not intend leaving again soon
providing I keep getting the service I am getting now .

[ Post a follow-up to this message ]