I am stumped on this one!

We have this call group setup, 4050.  And it calls extensions 1300,
1301, and 1302.
Well we added a 4th phone to it because we wanted to have another
person available.  Since the installation is more than a year old, the
next number in line was already gone (1303), so I added 1330.  Well it
turns out that 1330 was a voicemail box we setup for someone else, so
we are getting conflicting stuff.  (i.e. the message light on 1330
will light up when someone has popped a mesage into 1330).  So I went
into CCM and changed the 1330 device to 1329.  That number was free.
Now for the life of me, I can't seem to figure out how do I change
4050 so it will now have 1329 as the 4th extension?  (I am not sure if
this matters, but this group is one where if someone calls the phone
number, all 4 phones ring.  All 4 phones do not have voicemail and we
don't want them to.)

Well this is prob a real easy one, but it's got me stumped!

Thanks for any help!

T

[ Post a follow-up to this message ]

Assuming you're talking about a CM and you're using a Broadcast
LineGroup as opposed to Attendant Console, you would need to go to
Call Routing>Route/Hunt>Line group, find your LG and then add the 4th member

If you're using AC (which sounds like a bad option for what you're
trying to accomplish) you need to goto
applications>attendant Console> find your Huntgroup/Pilot Point and
add 4th member. (I'm using CM5 so the options for AC in 4.x are a bit
different but thats the gest of it.



On Nov 26, 2007 10:14 AM, Todd Franklin <toddnh65@gmail.com> wrote:
> I am stumped on this one!
>
> We have this call group setup, 4050.  And it calls extensions 1300,
> 1301, and 1302.
> Well we added a 4th phone to it because we wanted to have another
> person available.  Since the installation is more than a year old, the
> next number in line was already gone (1303), so I added 1330.  Well it
> turns out that 1330 was a voicemail box we setup for someone else, so
> we are getting conflicting stuff.  (i.e. the message light on 1330
> will light up when someone has popped a mesage into 1330).  So I went
> into CCM and changed the 1330 device to 1329.  That number was free.
> Now for the life of me, I can't seem to figure out how do I change
> 4050 so it will now have 1329 as the 4th extension?  (I am not sure if
> this matters, but this group is one where if someone calls the phone
> number, all 4 phones ring.  All 4 phones do not have voicemail and we
> don't want them to.)
>
> Well this is prob a real easy one, but it's got me stumped!
>
> Thanks for any help!
>
> T
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>

[ Post a follow-up to this message ]

Hmmm...it appears I have created a small mess!
I can't remove 1330 from the call group without DELETING the line
group.  Then I guess I would be able to add my 'new' extension 1329.
Anyone know of any easy way to do this?  I can't have that line group
down for very long, it's a pretty important one!  Using CM 4.1

On Nov 26, 2007 10:18 AM, Ted Nugent <tednugent73@gmail.com> wrote:
> Assuming you're talking about a CM and you're using a Broadcast
> LineGroup as opposed to Attendant Console, you would need to go to
> Call Routing>Route/Hunt>Line group, find your LG and then add the 4th memb
er
>
> If you're using AC (which sounds like a bad option for what you're
> trying to accomplish) you need to goto
> applications>attendant Console> find your Huntgroup/Pilot Point and
> add 4th member. (I'm using CM5 so the options for AC in 4.x are a bit
> different but thats the gest of it.
>
>
>
>
> On Nov 26, 2007 10:14 AM, Todd Franklin <toddnh65@gmail.com> wrote: 
>

[ Post a follow-up to this message ]

no thats not right... you just need to remove 1330 from the linegroup
and then you can delete it


On Nov 26, 2007 1:21 PM, Todd Franklin <toddnh65@gmail.com> wrote:
> Hmmm...it appears I have created a small mess!
> I can't remove 1330 from the call group without DELETING the line
> group.  Then I guess I would be able to add my 'new' extension 1329.
> Anyone know of any easy way to do this?  I can't have that line group
> down for very long, it's a pretty important one!  Using CM 4.1
>
>
> On Nov 26, 2007 10:18 AM, Ted Nugent <tednugent73@gmail.com> wrote: 
>

[ Post a follow-up to this message ]