One of our locations are not able to receive  external calls.the phone willr
ing but the receiver only get a dial tome and the caller will receive  torin
gs and a fast busy signal. Do anyone know the solution to this? 

[ Post a follow-up to this message ]

We are going to need a lot more information.

Do the calls come in locally or remotely?

What protocol is the gateway running, H.323 or MGCP?

CallManager or CallManager Express, or something else?

What kind of circuit, Analog, PRI or T1 CAS?

Is the call coming in on a second line on the phone and 'always use
prime line' is set to true, so the user is picking up a line that the
call is not coming in on?


Jonathan


On Dec 21, 2007 8:32 AM, Jimmy Eady <leadtech@compuwisetech.net> wrote:
> One of our locations are not able to receive external calls.the phone will
> ring but the receiver only get a dial tome and the caller will receive to
> rings and a fast busy signal. Do anyone know the solution to this?
>  ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

[ Post a follow-up to this message ]

and what codec G729 or g711

Scott

On Dec 21, 2007 7:12 AM, Jonathan Charles <jonvoip@gmail.com> wrote:

> We are going to need a lot more information.
>
> Do the calls come in locally or remotely?
>
> What protocol is the gateway running, H.323 or MGCP?
>
> CallManager or CallManager Express, or something else?
>
> What kind of circuit, Analog, PRI or T1 CAS?
>
> Is the call coming in on a second line on the phone and 'always use
> prime line' is set to true, so the user is picking up a line that the
> call is not coming in on?
>
>
> Jonathan
>
>
> On Dec 21, 2007 8:32 AM, Jimmy Eady <leadtech@compuwisetech.net> wrote: 
> will 
> to 
>  ________________________________________
_______
> cisco-voip mailing list
> cisco-voip@puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>

[ Post a follow-up to this message ]

OK, it could be a bunch of things, codec seems likely, so you pick up
a line and the call drops and you get a new line... however, this is
wild speculation.

Realistically, the phones will support any codec, so, it probably isn't that
..

Is it consistent?


Jonathan

On Dec 21, 2007 2:04 PM, Jimmy Eady <leadtech@compuwisetech.net> wrote:
> I apologize about that. Tha calls come in remotely and we are using MGCP/A
ALN and FXO voice cards protocol with T1 PRI . We are using Call Manager as 
the call agent and yes the always use
> prime line option is set to true
>
> -----Original Message-----
> From: Jonathan Charles <jonvoip@gmail.com>
> Sent: Friday, December 21, 2007 9:12 AM
> To: Jimmy Eady <leadtech@compuwisetech.net>
> Cc: cisco-voip@puck.nether.net
> Subject: Re: [cisco-voip] Not receiving external calls
>
> We are going to need a lot more information.
>
> Do the calls come in locally or remotely?
>
> What protocol is the gateway running, H.323 or MGCP?
>
> CallManager or CallManager Express, or something else?
>
> What kind of circuit, Analog, PRI or T1 CAS?
>
> Is the call coming in on a second line on the phone and 'always use
> prime line' is set to true, so the user is picking up a line that the
> call is not coming in on?
>
>
> Jonathan
>
>
> On Dec 21, 2007 8:32 AM, Jimmy Eady <leadtech@compuwisetech.net> wrote: 
>
>
>
> [The entire original message is not included]
>

[ Post a follow-up to this message ]

OK, make sure there is a dial-peer on the router like this:

dial-peer voice 3000 pots
service mgcpapp
port [analog port]


Depending on your code, it could be application mgcpapp

Jonathan

On Dec 21, 2007 5:16 PM, Jimmy Eady <leadtech@compuwisetech.net> wrote:
> Yes it is consistent, every single call. The end user can hear the phone r
ing but when its answered it gives a dial tone.This has been going on about 
a week.
>
> -----Original Message-----
> From: Jonathan Charles <jonvoip@gmail.com>
> Sent: Friday, December 21, 2007 4:50 PM
> To: Jimmy Eady <leadtech@compuwisetech.net>
> Cc: cisco VOIP Newsletter - puck.nether.net <cisco-voip@puck.nether.net>
> Subject: Re: [cisco-voip] Not receiving external calls
>
> OK, it could be a bunch of things, codec seems likely, so you pick up
> a line and the call drops and you get a new line... however, this is
> wild speculation.
>
> Realistically, the phones will support any codec, so, it probably isn't th
at...
>
> Is it consistent?
>
>
> Jonathan
>
> On Dec 21, 2007 2:04 PM, Jimmy Eady <leadtech@compuwisetech.net> wrote: 
>
>
>
>
> [The entire original message is not included]
>

[ Post a follow-up to this message ]