If this is customer service - I would hate to see non-service. A simple
sales inquiry and here's how it goes....
------------------------------------
Subject: General Sales

Hello!

Is "Total Net Shield" the only product you have with secure tunneling?
Also, do you offer any kind of trial of your tunneling service (even three
days or so) so that I can see if it's what I am wanting before I buy the
annual package?  One more thing, I found the service greatly discounted at
Newegg.com - is that legit and will you support that software downloaded
from Newegg?

Thank you!
Gerard Morentzy
---------------------------------------

And the so-called "support" reply..........Did they even READ my email?????

Dear Customer:

Thank you for contacting Anonymizer regarding your account. We understand
that you have questions or concerns and we are more than happy to assist you
with these. In order to do this we will need further information on your
account. If you would please forward the username or customer ID on your
account we will promptly resolve any outstanding issues that you may have.
We look forward to hearing from you.

Regards,

Anonymizer Support Team

[ Post a follow-up to this message ]

"Gerard Morentzy" <gerard@hushmail.com> wrote in message
news:j06qd.102624$%x.23498@okepread04...
> If this is customer service - I would hate to see non-service. A simple
> sales inquiry and here's how it goes....
> ------------------------------------
> Subject: General Sales
>
> Hello!
>
> Is "Total Net Shield" the only product you have with secure tunneling?
> Also, do you offer any kind of trial of your tunneling service (even three
> days or so) so that I can see if it's what I am wanting before I buy the
> annual package?  One more thing, I found the service greatly discounted at
> Newegg.com - is that legit and will you support that software downloaded
> from Newegg?
>
> Thank you!
> Gerard Morentzy
> ---------------------------------------
>
> And the so-called "support" reply..........Did they even READ my
email?????
>
> Dear Customer:
>
> Thank you for contacting Anonymizer regarding your account. We understand
> that you have questions or concerns and we are more than happy to assist
you
> with these. In order to do this we will need further information on your
> account. If you would please forward the username or customer ID on your
> account we will promptly resolve any outstanding issues that you may have.
> We look forward to hearing from you.
>
> Regards,
>
> Anonymizer Support Team
>
>

Dear Newsgroup Poster
Thank you for posting your message. We will give it all the atention it
deserves and let you know soon.
In the meantime, we advise that you turn off your computer and mail it to us
for troubleshooting.
We most humblly await your computer to remove hard-drive.

Thank you.

Anonymizer Staff

Send to:

Pani Hamacadaba  (I took your job!)
Route 12e1w-a,  182 ambilac, Western ridge on top
Ally 17, upstairs to the left, second door, third bunk
Bangalria, India    (AIDS Capitol of the world)

[ Post a follow-up to this message ]