From looking through previous posts adn support cases for similar errors,
the most common cause is HTTP proxy misconfiguration.  Are you going
through an HTTP proxy?  Here are some suggestions for things to try
(borrowed from another post I found).

This could be the proxy server setting issue or Internet Explorer
settings issue.

1. Make sure you have configured your site with FQDN.
2. Set authentication to Basic Authentication.
3. Access site by FQDN not by its IP address
4. On the client computer, set Internet Explorer to not use the proxy
server
for that particular FQDN address.
5. On the client computer, set Internet Explorer "Security" to
"Default" and on "Advanced" page click on "Restore Defaults"

Hope this helps.
-djm
--
This posting is provided "AS IS" with no warranties, and confers no rights.
You assume all risk for your use. © 2004 Microsoft Corporation.  All rights
reserved.

--------------------
From: "Matthew C." <MatthewClemmons@gmail.com>
Newsgroups: microsoft.public.commerceserver.businessdesk
Subject: Re: Errors occurred while loading the Business Desk
Date: 8 Dec 2004 11:48:49 -0800
Organization: http://groups.google.com
Lines: 55
Message-ID: <1102535329.397167.242550@z14g2000cwz.googlegroups.com>
References: <226601c2eed3$887033c0$3401280a@phx.gbl>
<IpARNxw7CHA.1736@cpmsftngxa06>
<329401c2f1fb$65ede510$2f01280a@phx.gbl>
<yawsX3SADHA.2172@cpmsftngxa06.phx.gbl>
<038e01c3029b$6958ce80$3301280a@phx.gbl>
<n1nQvSrBDHA.1120@cpmsftngxa06.phx.gbl>
NNTP-Posting-Host: 169.146.191.10
Mime-Version: 1.0
Content-Type: text/plain; charset="iso-8859-1"
X-Trace: posting.google.com 1102535334 20439 127.0.0.1 (8 Dec 2004 19:48:54
GMT)
X-Complaints-To: groups-abuse@google.com
NNTP-Posting-Date: Wed, 8 Dec 2004 19:48:54 +0000 (UTC)
User-Agent: G2/0.2
Complaints-To: groups-abuse@google.com
Injection-Info: z14g2000cwz.googlegroups.com; posting-host=169.146.191.10;
posting-account=HmolbAwAAACbR5aHbX30BlE-GSUYfEYu
Path:
cpmsftngxa10.phx.gbl!TK2MSFTNGXA01.phx.gbl!TK2MSFTFEED02.phx.gbl!tornado.fas
twebnet.it!tiscali!newsfeed1.ip.tiscali.net!news.glorb.com!postnews.google.c
om!z14g2000cwz.googlegroups.com!not-for-mail
Xref: cpmsftngxa10.phx.gbl microsoft.public.commerceserver.businessdesk:6517
X-Tomcat-NG: microsoft.public.commerceserver.businessdesk

I'm having the same exact problem.  Periodically, I will receive the
error "Errors occurred while loading the Business Desk
application".  There are no errors in the event log, but there are some
in the IIS log.

Here is what's happening:

(File accessed --> IIS Status Code)
bizdesk.asp --> 401.2
bizdesk.asp --> 200.0
assets/BDLogo.gif --> 401.2
assets/BDLogo.gif --> 200.0

The 401.2 IIS status code is "Access denied. Logon failed due to server
configuration."  Although it appears that each file eventually succeeds
with a 200.0 status code, I can assure you that all I'm seeing is the
error.

A recycling of the app pool (IIS6) fixes the problem.  Does anyone have
any insight into what's happening?  I really need to keep this from
happening in production.

Here are the details from the event log:

Line 1

2004-12-08 18:08:19 169.146.16.75 GET /DsmrlBizDeskProd/bizdesk.asp -
80 - 169.146.51.98
Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+.NET+CLR+1.0.3705;+.NET+C
LR+1.1.4322)
- - 401 2 2148074254 4797 259

Line 2

2004-12-08 18:08:22 169.146.16.75 GET /DsmrlBizDeskProd/bizdesk.asp -
80 MLKNNTP0\CSMCC 169.146.51.98
Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+.NET+CLR+1.0.3705;+.NET+C
LR+1.1.4322)
- - 200 0 0 1440 4250

Line 3

2004-12-08 18:08:22 169.146.16.75 GET
/DsmrlBizDeskProd/assets/BDLogo.gif - 80 - 169.146.51.98
Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+.NET+CLR+1.0.3705;+.NET+C
LR+1.1.4322)
 ASPSESSIONIDCCTBCQAA=FGGNENJDLGNCHIAJBEK
BHJKN
http://rmctestcms/DsmrlBizDeskProd/bizdesk.asp 401 2 2148074254 4797
377

Line 4

2004-12-08 18:08:22 169.146.16.75 GET
/DsmrlBizDeskProd/assets/BDLogo.gif - 80 MLKNNTP0\CSMCC 169.146.51.98
Mozilla/4.0+(compatible;+MSIE+6.0;+Windows+NT+5.1;+.NET+CLR+1.0.3705;+.NET+C
LR+1.1.4322)
 ASPSESSIONIDCCTBCQAA=FGGNENJDLGNCHIAJBEK
BHJKN
http://rmctestcms/DsmrlBizDeskProd/bizdesk.asp 200 0 0 3796 4368

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