We are migrating a website from IIS 5.0 to IIS 6.0. The
website uses Crystal Reports V8.0 which is no longer
supported. The site does not allow anonymous access - we
use Windows authentication. For users with admin
authority, the web site works fine. For non-admin users
Crystal reports fails with: An external object raised an
error. No Error Description available.

I understand there was at one time a tool to monitor IIS
for exception erros; however, I am having some difficulty
locating it.

Can anyone point me to the place to download this tool, or
alternatively help me troubleshoot this error.

Since it works for Admin level users and not for others,
we assume it is a permissions issue.

Thanks,
John

[ Post a follow-up to this message ]

Raising an error is not necessarily the same as raising an exception, and it
is possible that using a debugging (EM was just a wizard to launch cdb, the
command line debugger) tool won't get you anything.  Also, I agree with your
analysis.  Most likely it is trying to write a temp file or such and the
users lack permissions.

Personally, I would recommend using FileMon and RegMon (both from
www.sysinternals.com) before debugging.  You will (hopefully) see the
permission denied on the resource and be able to go from there.  You can
also review the Security Event Log (actually, I would try all the event
logs) and see if that helps.

Pat

"John Beschler" <giles@geewhiz.com> wrote in message
news:099a01c3d91a$56885c20$a101280a@phx.gbl...
quote:

> We are migrating a website from IIS 5.0 to IIS 6.0. The
> website uses Crystal Reports V8.0 which is no longer
> supported. The site does not allow anonymous access - we
> use Windows authentication. For users with admin
> authority, the web site works fine. For non-admin users
> Crystal reports fails with: An external object raised an
> error. No Error Description available.
>
> I understand there was at one time a tool to monitor IIS
> for exception erros; however, I am having some difficulty
> locating it.
>
> Can anyone point me to the place to download this tool, or
> alternatively help me troubleshoot this error.
>
> Since it works for Admin level users and not for others,
> we assume it is a permissions issue.
>
> Thanks,
> John
>

[ Post a follow-up to this message ]

Pat,

Thanks for the tip about filemon and regmon. I'll try
those. I have already checked all three event logs and
found nothing to indicate what is failing.

Appreciate the tips.

Thanks,


quote:

>-----Original Message-----
>Raising an error is not necessarily the same as raising

an exception, and it
quote:

>is possible that using a debugging (EM was just a wizard

to launch cdb, the
quote:

>command line debugger) tool won't get you anything.

Also, I agree with your
quote:

>analysis.  Most likely it is trying to write a temp file

or such and the
quote:

>users lack permissions.
>
>Personally, I would recommend using FileMon and RegMon

(both from
quote:

>www.sysinternals.com) before debugging.  You will

(hopefully) see the
quote:

>permission denied on the resource and be able to go from

there.  You can
quote:

>also review the Security Event Log (actually, I would try

all the event
quote:

>logs) and see if that helps.
>
>Pat
>
>"John Beschler" <giles@geewhiz.com> wrote in message
>news:099a01c3d91a$56885c20$a101280a@phx.gbl... 
difficulty[QUOTE] 
or[QUOTE] 
>
>
>.
>

[ Post a follow-up to this message ]

Pat,

Using FileMon we were able to track down the problem.

Filemon will now be part of my toolbox!

Thanks,

John


quote:

>-----Original Message-----
>Pat,
>
>Thanks for the tip about filemon and regmon. I'll try
>those. I have already checked all three event logs and
>found nothing to indicate what is failing.
>
>Appreciate the tips.
>
>Thanks,
>
>
> 
>an exception, and it 
>to launch cdb, the 
>Also, I agree with your 
>or such and the 
>(both from 
>(hopefully) see the 
>there.  You can 
try[QUOTE]
>all the event 
we[QUOTE] 
an[QUOTE] 
IIS[QUOTE] 
>difficulty 
tool,[QUOTE]
>or 
others,[QUOTE] 
>.
>

[ Post a follow-up to this message ]