Q:
I use Outlook Express to download 3 different email accounts. One is workin
g just fine. When I try to receive messages from the other two, it will tel
l me, for example, “receiving 1 of 2” and then I get an error message that s
ays,

An unknown error has occurred. Account: ‘Sue’, Server: ‘mail.whittenrealty.c
om’, Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800C0133

Please help.

A:
This is usually down to a corrupt or over-full email inbox. Outlook Express
is not very good at holding large amounts of emails especially if they have
large attachments. I had a user this morning with a 2.5 GB inbox.

Backup/rename Inbox (C:\Documents and Settings\(User)\Local Settings\Applica
tion Data\Identities\{GIU}\Microsoft\Outlook Express\inbox.dbx -> inboxbak.d
bx).
Close Outlook Express.
Open Outlook Express.
Outlook Express will have created a whole new Inbox.
Your email should now work.

Answer #2

Right click on the local folders icon in the folders list (may have to chang
e your view)

Click on New Folder..

Give it an appropriate name like ‘toobig’ or ‘oldinbox’

Now you can go to:
C:\Documents and Settings\[YOURUSERNAME]\Local Settings\Application Data\Identities\{[RAND
OM#]}\Microsoft\Outlook Express\

Now you will see a .dbx file like toobig.dbx and you can delete it and renam
e the inboxbak.dbx to toobig.dbx .. When you go back into outlook express th
e fold should now have all your mail in it (if not it’s corrupt and you’re p
ooched).