Once when management tools and good cybersecurity were a positive luxury for a business, in the current times it has instead become mandatory. Your business may come to be attacked from multiple various sources, both outside and inside. Be it malicious actors trying to steal company data or disgruntled employees which had high-security clearance that just happened to take some information with them as they change companies. All of these issues pose critical risks for your enterprise and you need to be able to monitor and control your sensitive information.
Why Use an RMM?
RMM stands for Remote Monitoring and Management. Basically what RMM tools enable you to do is oversee your entire enterprise in a precise, informative, and easy-to-understand manner. They optimize workflow in more ways than one in ways that vary between different RMM tools. Any bit of information you imagine could be beneficial to progress your business and drive progress further, you will likely be able to implement or supervise with these tools.
Why is Ninja the RMM for Me?
NinjaOne offers crystal clear visibility with high security via various means. It allows you to control, monitor, and remotely access a wide variety of end-user devices, servers, and virtual machines, all from a single, intuitive, and easy-to-use interface. It is ready to use straight out of the box since it has pre-built configurations. Installing and managing software is no menial task, it can quickly grow in scale and get out of hand with micromanaging a lot of software and keeping track of their versions. The importance of being able to be not only used out of the box but also easily understood can’t be stressed enough. Luckily, Ninja covers all of these issues and allows for quick implementation and since it’s easy to use, your IT technicians will get used to it very quickly.
Alternatively, you may fully customize whatever you wish about your interface to custom-tailor the tool for your business specifically. Since all of your devices are monitored in real time, that means that your technicians will be able to respond immediately to a potential critical error without any time delay. It offers detailed and thorough patch automatization for Windows, MacOS, and Linux that may reduce your patch times up to a whopping 90%. This number is accomplished by using some clever management features to optimize your patches to be as convenient as possible. This time not only helps to not inconvenience your end-users but also allows your IT staff to focus on more important tasks rather than waste time on repetitive, menial tasks. It also allows for secure remote access, if any remediation steps need to be taken for any end-user, an IT technician is one simple button press away. The technician can securely connect to the end user and resolve the issue with the integrated remote access tools that Ninja offers. Ninja also scales very impressively. It doesn’t matter if you have 10 or 10,000 endpoints, Ninja will always be fast, secure, and infinitely scalable. All of these features can also be used remotely since Ninja comes with a mobile app that allows you to manage endpoints on the go. Here are some of its features.
Patch Management
NinjaOne has done an incredible job automating and streamlining the patch management process. You may automate every step of the patching process to cut down the time taken by the process by up to 90%. You may quickly deploy patches from a single interface across Windows, Mac, and Linux. Since NinjaOne is cloud-based and agent-deployed, you can implement your patches at any endpoint as long as it has an internet connection, no VPN, company network, or domain is required. Ninja patches both the operating system and hundreds of the most common business applications to remove any known vulnerabilities and reduce any potential vectors of attack on your system. You can pre-emptively approve or block patches for further seamless integration into your systems. It also has remediation tools with which you can efficiently resolve any issues with its built-in registry editor, remote access tools, and remote terminal. You may also further improve your patch management by automatically waking up a device before a patch without the need for wake-on-LAN. You will also get clarity on your current endpoint security with per-patch data on known vulnerabilities. If a patch is pending or if a patch attempt fails for any reason, technicians will instantly notify you via SMS, email, Slack, or other channels. At the end of every successful or failed patch, get detailed reporting logs to monitor patch compliance.
Backups and Data Recovery
Managing and protecting your data is important for business. Any time there is a critical error, your entire enterprise will suffer for it. Murphy’s Law dictates that whatever can go wrong, will go wrong. Protecting data through the means of various security checks is one thing, but somewhere along the line even with all the proof checking and security measures, somewhere, a critical error will occur. therefore it is prudent to always prepare for failure and create a backup as well. Once you have a secure system for backing up your information in place, you add another layer of security for your business where you can rely upon the fact that your critical and sensitive information will not be lost. Ninja allows for very flexible backup policies with various features to add as many security layers to your information as possible. It allows you to store your data locally, on the cloud, or both, essentially giving you hybrid storage. You may also customize your restoration methods, picking from several different ones that work best for you. There is also the issue of the time wasted on backups. If you already must go to using a backup as a recovery method, it comes with the caveat of a massive time loss for your business. An endpoint user must contact the chain of command to get access to an IT technician to resolve the issue, all of which takes precious time and resources. With Ninja, the user may simply restore their files from a browser, your technicians can focus on more important tasks while your issue is casually resolved. Alternatively, if the issue is too complex to be resolved by the user, Ninja provides your technicians with a remote terminal, registry editor, and remote access tools to initiate remediation steps on the endpoint. If the endpoint for some reason becomes fully inoperable, then conventional recovery methods won’t be able to be applied easily. Luckily you can store full OS backups for both Windows and Mac. All of your files, folders, and images will be preserved on a server.
Ticket Management
Managing your ticket software is imperative for a smoothly running business. When your business starts scaling up, so do the technical issues that your enterprise will start having on a day-to-day basis. Employees will always have questions or issues that need addressing and to do that efficiently without wasting any time, the vast majority of the work is in streamlining the process well and effectively. Tickets are a great way to do this, an employee has an issue, opens up a ticket, and gets in contact with the support department to resolve the issue. There are problems of course with this system. Fundamentally, very menial issues and ones of critical importance rank the same. The technicians assigned to each case will also vary in their skill and capability to resolve an issue. It would be a huge waste to get a highly trained expert to solve a menial task and have a novice resolve critical issues. Not only is this an issue, but the fact that the endpoint user is also likely to miscommunicate the issue resulting in the technicians being unaware of what needs treating. Ninja helps resolve these concerns in some creative ways. The ticket workflow is automated and customizable. You may have templates that your team of technicians put together to cater to them specifically. This includes ticket prioritizing based on a plethora of factors that your IT technicians will deem important to them. There’s also a feature for collaboration on the tickets where technicians can discuss issues on a shared feed, further assisting any potentially difficult issues to get resolved quickly. Ninja also allows you to document all of these solutions to figure out the best practices that resolved your issues in the most optimized ways. If for some reason an inexperienced technician would have to resolve a complex issue, you can safely rely on the shared activity feed and recorded resolutions to help streamline the process. All of these features are supported on the go as well with the mobile app that allows your end-users to be covered even outside of the office.
Remote Access
There are lots of reasons why you’d need to remotely access an endpoint. A technician might need to remotely access an endpoint to resolve an issue and access remediation tools required to do the job. Alternatively, remote workers might need to access the on-premises IT assets that they need to do their job. What is important is that the connections are safe and secure every time you access an endpoint remotely. Ninja accomplishes this by protecting every remote session with TLS (Transport Security Layer) and 256-bit encryption. You may give granular access to different users per their security clearance. Every remote access is logged and available for review. This allows you to ensure that your connections are secure while also overseeing employees and making sure they’re following the code of conduct and not potentially doing unwanted things with their remote access privileges. Furthermore, Ninja allows you to access both Windows and Mac operating systems. It comes bundled with additional services and integrations to those services. For example, Ninja comes with TeamViewer attached with full integrations. It allows for features such as one-click remote access, cross-platform support, end-user sharing, file sharing, detailed connection reports, and more.
IT Documentation
Managing your documentation is crucial for a smooth operating enterprise. If you think about it, many un-optimized behavioral patterns are an issue in the modern workplace. Poor digital hygiene is far too commonplace for both end-users and the tools they interact with as well. For example, an end-user may have to switch between multiple screens and applications to accomplish a specific task, every single screen change is a layer of clutter that slowly piles on. The reference material they might need is difficult to find or may not even be documented. Employees often communicate with each other verbally to clarify problems and learn from each other. After some people leave the enterprise, it’s not uncommon for the same problem to arise again and require solving all over. Since the reference material was never documented, it is essentially lost to time. This is why proper documentation and management are extremely vital. For a smaller business, the productivity loss here is somewhat negligible but extrapolated on a medium or a large scale enterprise, the consequences are far more severe, knowing the fact that this problem may now affect hundreds of people. The key to alleviating and preventing all of these issues is precise and clear documentation. Ninja allows for a unified documentation interface that oversees all of these critical points. It has pre-built templates right out of the box while also offering high levels of customization. It allows you to have precision, clarity, and most importantly control of all the essential areas. Instead of having to dig through the archives and forgotten notes to resolve an issue, you instead are presented with a transparent bird’s eye view of the entire system. Furthermore, all of your documentation is protected with enterprise-grade security with encryption, MFA protection, and role-based access controls.
Summary
Ninja is an exceptional RMM, covering all of the necessary expectations from such a tool and then exceeding them. With its various integrations, intuitiveness, and clarity, it can cover almost any imaginable situation that may arise. Paired with its simplicity and thorough design, it is easy to see how it can benefit any business.
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