LogMeIn is a giant among remote access software providers. The tool has garnered a massive user base to the point where it might seem that they’re the only option on the market. However, there have been many competitors looking to get a slice of the pie in recent times.
Regardless of whether you’re looking for a LogMeIn alternative to provide more features, a more affordable price or you’re simply looking for a change, there’s a tool out there for you.
Here is our list of the top LogMeIn alternatives on the market:
- ManageEngine Remote Access Plus – FREE TRIAL An enterprise-focused solution with a depth of features. Start a 30-day free trial.
- MSP360 Connect An excellent freemium solution with the free version covering most SMBs’ needs.
- Goverlan Reach An extremely in-depth, enterprise-focused tool with a great abundance of features
- Zoho Assist Zoho Assist combines remote access software with a helpdesk solution, both of which are fully featured and fairly intuitive.
- VNC Connect A continuously growing solution with a dedicated community and HD audio support.
- SolarWinds Dameware Remote Support A flexible, scalable, and user-friendly option with great troubleshooting capabilities.
The Best LogMeIn Alternatives
We’ve scoured the market testing tools for affordability, ease of use, breadth of features, and value for money. Today, we’ll be looking at our top picks to replace LogMeIn in your business.
1. ManageEngine Remote Access Plus – FREE TRIAL
The ManageEngine Remote Access Plus is another great LogMeIn alternative for providing support remotely. ManageEngine is a well-regarded name in the IT admin world, with a reputation for creating specialized, enterprise-grade solutions for a variety of purposes. The Remote Access Plus is no exception to this rule, providing great coverage of features mainly designed for enterprise use.
Main Features:
- HIPAA Compliance
- Supports all 3 of the most popular OSs
- A wide breadth of enterprise-focused features
- Excellent troubleshooting features
Why do we recommend it?
ManageEngine Remote Access Plus, with its enterprise-focused features, emerged as a robust LogMeIn alternative during our assessments.:
The ManageEngine Remote Access Plus effectively tackled the challenges of securely connecting to various endpoints, including VMs, apps, and privileged sessions. Its HIPAA compliance features ensured adherence to regulatory standards, making it suitable for healthcare organizations and other industries with strict data security requirements. This made it an ideal solution for enterprises seeking comprehensive remote access capabilities.
The ManageEngine Remote Access Plus was built upon four primary principles: Connect, Detect, Collaborate, and Rescue. These principles very clearly illustrate the design process behind the tool. With this tool, you can collaborate with multiple technicians using video and voice chat, helping you troubleshoot issues as a team. The “Rescue” principle refers to resolving any issues that arise as quickly as possible.
The tool provides you with a way to safely connect to VMs, apps, websites, privileged sessions, and more. You can even set up single-click connections by directly injecting your credentials into the device you’re connecting to.
Furthermore, ManageEngine is versatile when it comes to its deployment method, being available as both an on-prem and cloud solution. You can also save your credentials so that you’re automatically logged in when accessing the same device multiple times.
Who is it recommended for?
ManageEngine Remote Access Plus is recommended for enterprises and organizations that prioritize security and compliance. Its versatile deployment options, support for multiple operating systems, and collaboration features make it suitable for businesses with complex remote access needs. IT professionals and administrators dealing with sensitive data can benefit from the tool’s robust security measures. The tool offers a 30-day free trial.
2. MSP360 Connect
MSP360 Connect (formerly Remote Assistant) has a fairly similar pricing scheme to what LogMeIn used to have before its price increased several times. Surprisingly, the free edition is extremely potent and installs extremely quickly, letting you get started in only a couple of minutes. Much like LogMeIn, the tool uses an SSL-encrypted connection to ensure that all of your remote communications are kept safe and encrypted.
Main Features:
- The free version can be a perfect fit for SMBs
- Unlimited sessions at once
- Multi-user sessions
- File-sharing capabilities
- SSL-encrypted connection
Why do we recommend it?
MSP360 Connect, formerly Remote Assistant, stood out as a potent LogMeIn alternative with its freemium model and efficient remote support capabilities.
MSP360 Connect addressed the remote support requirements of SMBs by offering a feature-rich free version. It allowed seamless communication through text and voice chat, enhancing collaboration during support sessions. The tool’s affordability and quick installation made it an attractive choice for businesses seeking a cost-effective remote support solution.
For SMBs, the free version can often be all you need. It provides you with text and voice chat options, the ability to record sessions, as well as multi-user sessions without needing you to pay a dime. You can also share files directly while in a session which can be a great help for communication.
Its paid editions(Pro and Managed) expand on these functionalities. Managed specifically offers some fairly neat features when compared to LogMeIn, like file transfers up to 1GB in size, mass deployment, and an unlimited amount of addresses in your address book.
The free version of MSP360 Connect doesn’t mirror LogMeIn completely, and while the paid versions offer some functions LogMeIn doesn’t, neither of them can mirror all of LogMeIn’s features. The tool offers a free trial for its paid editions.
Who is it recommended for?
MSP360 Connect is recommended for SMBs looking for a reliable and budget-friendly remote support solution. The free version caters to basic support needs, while the paid editions offer additional features for more advanced requirements. Its user-friendly interface and SSL-encrypted connection make it accessible to users with varying levels of technical expertise.
3. Goverlan Reach
Goverlan Reach is an excellent LogMeIn alternative if you’re looking for remote access software that causes minimal fuss for the end-user. You can quickly end and open processes, repair software, conduct performance monitoring, and more all in the background using Goverlan Reach.
Main Features:
- You can shadow Citrix XenDesktop, Citrix XenApp, and Microsoft RDP sessions
- Keeps most interferences minimal and in the background
- Extremely versatile
- Offer on-demand assistance across the internet with privileged and unattended access to both external and internal systems.
- Run monitoring sessions without interrupting user processes
- Lengthy free trial
Why do we recommend it?
Goverlan Reach impressed as a LogMeIn alternative with a focus on minimizing end-user interference during remote support.
Goverlan Reach effectively addressed the need for unobtrusive remote support by minimizing disruptions to end-users. The tool’s background tasks and real-time monitoring allowed IT professionals to troubleshoot issues without interrupting ongoing user processes. This made it a preferred solution for scenarios where full remote control was not immediately necessary.
Goverlan Reach provides support without interrupting what the user is currently doing. Being able to query, control, and manage workstations all in the background can be extremely useful when schedules don’t quite align, or the accessed workstation is currently in use. The way Goverlan Reach differs from the other entries on this list is in the way it effectively tries to minimize the need for full remote control. It sees remote control as the last resort and takes steps to ensure you won’t need to use it.
That is not to say the team behind Goverlan Reach hasn’t put in a lot of effort to account for situations where the full remote control is necessary. When you decide you need a remote control, the tool provides a highly advanced set of features to make the experience as quick as possible. You can monitor a variety of metrics in real-time, as well as take advantage of its troubleshooting features to get the most out of it. The tool also supports multi-monitor sessions, and you can also shadow Citrix XenDesktop, Citrix XenApp, and Microsoft RDP sessions.
Who is it recommended for?
Goverlan Reach is recommended for businesses seeking remote support solutions that prioritize minimal disruption to end-users. Its background task capabilities make it suitable for scenarios where full remote control may not be ideal. The tool is versatile and offers on-demand assistance, making it valuable for IT professionals dealing with diverse support requirements.
The Goverlan Reach pays for its extensive features in user-friendliness, making this a difficult fit for smaller businesses without much in the way of IT employees. The Goverlan Reach is available for a 30-day free trial.
4. Zoho Assist
Zoho Assist is a widely used LogMeIn alternative that lets you support your users and access their devices on-demand. Since Zoho is already a well-established player in the helpdesk industry, it’s no surprise that Zoho Assist provides much-needed innovation in the remote access software space.
Main Features:
- Functions as a helpdesk solution
- Amazing customer support
- Fairly easy to use
- Up to 2GB mid-session file transfers
- Native Raspberry Pi support
Why do we recommend it?
Zoho Assist, combining remote access with helpdesk functionality, emerged as a comprehensive LogMeIn alternative. Its integration with Zoho’s established helpdesk solutions and native support for Raspberry Pi set it apart. The tool’s ease of use, up to 2GB mid-session file transfers, and excellent customer support contributed to its recommendation.
The tool also functions as a helpdesk, which is great if you’re looking to bundle the two into one solution. It also features session report creation capabilities, can support multiple sessions at once, as well as transfer files mid-session. It’s one of the few tools on this list that can support the Raspberry Pi natively. As for security, Zoho Assist uses 2FA and 256-bit AES encryption to ensure all of your transmissions are kept secure.
You can transfer files up to 2GB via Zoho Assist, which is more than most tools provide. Besides this, Zoho has excellent customer support available at all times through chat, phone, or email.
Who is it recommended for?
Zoho Assist is recommended for businesses seeking a unified solution for remote access and helpdesk functionalities. Its integration with Zoho’s suite makes it valuable for organizations already using Zoho’s products. The tool’s user-friendly interface and support for Raspberry Pi extend its usability to a wide range of users, from IT professionals to support teams. However, f you’ve already got a helpdesk solution, Zoho Assist might have some redundancies with your present infrastructure.
The tool offers a free trial, for which you can contact the company.
5. VNC Connect
VNC Connect’s main goal is to give you access to a safe remote desktop support platform. The tool is constantly evolving, with new features getting pushed out each month. It offers a great breadth of features like HD audio support, granular access control, session permissions, and MFA.
Main Features:
- Amazing community
- The tool is constantly evolving and pushing out new features
- Great value for your money
- 256 AES encryption
- HD audio support
Why do we recommend it?
VNC Connect stood out as a constantly evolving LogMeIn alternative, offering a safe remote desktop support platform. Its commitment to regular feature updates, HD audio support, granular access control, and multi-factor authentication contributed to its recommendation. The tool’s support for remote work allowed users to access their devices from anywhere, contributing to increased flexibility and productivity.
VNC Connect is always working with its community to improve itself, adding features as its community recommends them. The tool provides you with printing, chat, and file transfer capabilities to help your endeavors.
When it comes to security, VNC Connect uses 256 AES encryption to ensure your communications are kept safe. VNC Connect also supports remote work and will let you access your own devices remotely so you can work from anywhere in the world.
VNC Connect could offer a greater range of functionalities, but it’s nonetheless very cost-effective. The subscription-based service connects your entire ecosystem, offering good value for money. A 30-day free trial is available.
Who is it recommended for?
VNC Connect is recommended for businesses seeking a cost-effective and feature-rich remote desktop support platform. Its commitment to community collaboration and regular updates makes it suitable for organizations that value continuous improvement. The tool’s support for HD audio, granular access control, and multi-factor authentication enhances its appeal for businesses prioritizing security and functionality.
6. SolarWinds Dameware Remote Support
The SolarWinds company is a common name among cybersecurity experts and IT administrators. SolarWinds Dameware Remote Support or DRS is their entry into the remote desktop software industry. The tool offers quick and secure remote control features across the board, being capable of replacing LogMeIn in most common infrastructures.
Main Features:
- Serves as a direct replacement of LogMeIn for most businesses
- High-end ease-of-use features
- DRS can hold unlimited sessions all at once
- DRS’ mobile application lets you take remote control of devices without requiring an on-prem presence.
- Simplified troubleshooting
- Extremely scalable
Why do we recommend it?
During our testing phase, SolarWinds Dameware Remote Support proved to be a game-changer for remote desktop needs. It seamlessly replaced LogMeIn in most common infrastructures, offering high-end ease-of-use features and scalability. The tool efficiently addressed the challenge of managing numerous remote sessions simultaneously. Its mobile capabilities empowered administrators to resolve issues through their phones, enhancing accessibility. Overall, Dameware Remote Support significantly streamlined network administration, making it an ideal choice for various infrastructures.
With DRS you can easily work with multi-platform environments using any of the three most popular operating systems. The tool can gain access to computers, laptops, or servers through its console in only a couple of clicks. Since its connection is initiated through the internet you can easily access any device on your LAN from any place in the world.
By using its remote connection settings you can let users join your remote sessions which mirrors the “add technicians” feature present in LogMeIn. However, one edge the DRS has is that this one is easier to use. This is because it presents you with a guide that’ll walk you through all of the steps you need to take to make a connection.
Another place where DRS shines over LogMeIn is its simplification of troubleshooting. You can quickly start or stop services and processes on the remote device, reboot the system, delete, create, or copy files, as well as manipulate event logs. This saves you a lot of time doing house calls instead of dealing with business issues that are on hand. Since it has built-in TCP and system utilities, you can even troubleshoot devices without getting full remote control of a device.
Now, the biggest things setting DRS above LogMeIn are its mobile capabilities and the unlimited number of sessions you can manage at once. Its mobile features let you access network computers directly from an Android or iOS device. Even if your administrators aren’t present on-prem and don’t have access to a PC, they can sort out issues through their phones.
DRS enables you to manage an unlimited amount of sessions at once, compared to LogMeIn which restricts you to 10. You can also easily manage more than one AD domain, user, or group. Much like LogMeIn you can unlock or lock users’ accounts, edit policies, and set up passwords. You can also easily export AD properties and configurations in the CSV or XML format. These features make conducting root-cause analysis much easier than it otherwise would be.
In terms of security, DRS is pretty much the same as LogMeIn, providing smart card login, 2FA, and similar features for your convenience.
Another place where DRS edges out on LogMeIn is its ability to connect to out-of-band devices by using Intel vPro with AMT, Wake-on-LAN, or KVM support. This is in contrast to LogMeIn which can only do this through LAN.
DRS is an on-prem solution, so if you’re looking for a cloud solution to replace LogMeIn, take a look at the next entry on this list.
Who is it recommended for?
SolarWinds Dameware Remote Support caters to a broad audience, including IT professionals and administrators seeking a robust remote access solution. Its versatility makes it suitable for businesses of varying sizes, from small enterprises to large corporations. The tool’s intuitive interface, coupled with its advanced features, positions it as a valuable asset for anyone dealing with network administration and remote support. SolarWinds Dameware Remote Support comes with a 14-day free trial.
Closing Words
Finding the right LogMeIn alternative for you is rarely just a matter of substituting it with LogMeIn. The most important thing, as always, is to consider your needs and understand what your alternative needs to fulfill to be the best choice for you.